Terms and Conditions

Quotes

A quote is an estimate based on the information you give us about what needs to be removed. If the volume or scope is materially different when we arrive, we will confirm the load size and price with you before loading starts.

Your quote states the work it covers. If some time passes before you book, contact us and we will confirm the price is still current.

Bookings and access

A booking is confirmed once you accept the quote and we agree on a date and access arrangement.

You are responsible for providing safe access to the property, whether by key, lockbox, concierge or being present. If we cannot access the property at the agreed time, we will contact you and, where possible, rebook the visit. Any charge for a missed visit is confirmed with you in writing before it applies.

Scope of work

We remove the items agreed to on arrival and confirmed in the quoted price. Extras must be requested in advance so we can allow time and space for them.

We do not take hazardous waste, biohazard or medical waste, vehicles or boats, or anything requiring structural demolition or a permit.

Cancellations and rescheduling

Contact us as early as possible if you need to change a pickup and we will find another time.

Any notice period or late-change fee that applies to your booking is set out in the quote we send you, so nothing is charged that you have not seen first.

Payment

The price is confirmed before loading begins, and the accepted payment methods and due date are stated in your quote. We do not add charges after a pickup without speaking with you first.

Damage and concerns

If something is damaged during a pickup, tell us as soon as you notice it so we can look into it.

If you are not satisfied with a pickup, contact us and we will arrange to put it right. Insurance details are available on request.

Your property

Please point out clearly what is being removed and secure anything you want to keep, and let us know about areas that are off-limits.

Let us know in advance about pets and where they will be during the visit.

Governing law

These terms are governed by the laws of British Columbia and the applicable laws of Canada.

If any part of these terms conflicts with the written quote you accepted, the quote applies to your booking.

Questions about these terms

Call 604 555-5555 or email info@haulhounds.ca.